Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are personalized or custom-made are not eligible for return unless they arrive damaged or defective. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential to ensure a smooth resolution.
Final Notes
By making a purchase on our website, you agree to comply with our Return and Refund policy. We reserve the right to update or modify this policy at any time, and such changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. If you have any questions or concerns regarding our policy, please reach out to us via email.